La Sinfonía Citadel Hotel and Spa

The hotel was elegant and charming. The breakfast was super and I had room service one evening and it was one of the best club sandwiches I have had. However above all else the staff were amazing. So helpful, professional and friendly and they remembered your name and asked how my excursions were and were always very smartly dressed. I cannot express enough what a credit they are to the hotel. They really care about their guests and it shows. My stay was wonderful and I thank them all. Kind regards Jane Helms

La Sinfonía Citadel Hotel & Spa is an absolutely stunning place to stay. The location is perfect-just a short walk from the famous Train Street-making it super convenient for first-time visitors. The hotel itself is beautifully renovated with an elegant atmosphere and luxurious touches throughout. From the moment we arrived, the service was exceptional. Every member of the staff was kind, helpful, and genuinely attentive. We were welcomed with a lovely page of gift vouchers for the spa, restaurant, and rooftop bar-such a thoughtful and exclusive touch! The deluxe breakfast was a highlight-plentiful, fresh, and beautifully presented. A special thank you to Trinh, who went above and beyond. She is incredibly sweet, caring, and knowledgeable-she shared everything we needed to know for our first visit and made us feel completely at home. It was a huge pleasure staying at La Sinfonía Citadel Hotel & Spa. I highly recommend it for anyone looking for comfort, style, and outstanding hospitality in the heart of Hanoi.

First, location is great if you want to explore local food and the famous train street in Hanoi. The street is basically 3 minutes walking, making it so convenient to see the train passing. Second, check in was smooth and quick. We got clear informative instructions from the staff and everything was well appreciated. As we were a new couple and wanted to enjoy our first trip together, the hotel upgraded us upon knowing this information. The room was very clean, quiet, and well-ventilated. The bed was incredibly comfortable, and the soundproofing ensured a peaceful sleep, despite being close to the Sky Bar. Breakfast was delicious, though a bit more variety would be nice. We tried wine and cocktails at the sky bar and those were well made as well. For us it was a perfect stay and perfect place to create long lasting memories. Thank you to everyone here, especially to Hue that took so good care of us during our stay. She did go the extra mile to make sure everything and everyone is happy. We will book again for sure.

Beautiful art deco style rooms, clean, spacious especially the shower with good pressure and hot water. Loved the attention to details in the room like fresh flowers and fresh fruits. Well located, close to the old quarter, right next to the train street, with plenty of choices of restaurants and convenience store. Despite being next to a busy street, our room was super quiet and we slept like babies. Didn’t have time to try the spa unfortunately but it looked very high end and professional. The highlight of our stay was definitely the staff. We were treated like in a 5 star hotel by Mr. Nguyen The Minh. He remembered details of our onward itinerary, spoke perfect English, gave us great recommendations, and even gave us a little souvenir before we left. We cannot thank him enough for his hospitality and his courtesy that made our stay memorable. We would definitely recommend this place. Keep up the great work.

We especially loved how friendly and helpful the staff were during our both stays. They offered to help with transportation and helped us confirm when we weren't sure that our reservations were through. We were constantly checked on to see if everything works well, if we could sleep properly (especially that we had the first night amid street celebrations of Vietnam winning the ASEAN cup), and we were assisted with a warm smile and kind words along the way. Special thanks to Nam and Hue, whom we met daily during our stay and they made sure we had a smooth holiday. Nonetheless, the spa area was very relaxing and the ladies who handled our treatments were very skilled and kind, and made sure we were comfortable and relaxed, so we made the most out of the experience. We would totally recommend using their services.